Refund policy

Please be aware that returns are generally only accepted for fulfillment-related issues, since the products are made to order. 

1. Damaged or Defective Items

We want you to love your order! If your item arrives damaged, misprinted, or is the wrong product entirely, we will gladly offer a free replacement or a full refund.

  • Reporting Window: Please contact us at contact@storianow.com within 48 hours of receiving your package.

  • Required Info: You must include your order number and clear photos showing the issue (the defect/damage and the product label).

  • Resolution: Once we verify the defect with our production partner, we will ship a replacement at no cost to you or issue a refund.

2. Sizing and Color Issues

Because every item is custom-printed specifically for you at the time of purchase, we cannot offer returns or exchanges for sizing issues or color preferences. 

  • Note that colors may vary slightly from what you see on your screen due to monitor settings and the printing process.

3. Change of Mind / Buyer's Remorse

As all products are made-to-order, we do not accept returns or offer refunds if you change your mind after the order has been processed.

4. Incorrect Shipping Address

We are not responsible for orders that are undeliverable due to an incorrect address provided by the customer. If the package is returned to our production facility, you will be responsible for any additional shipping costs to have it resent to the correct address.

5. How to Start a Claim

Do not send items back to the return address on the package without contacting us first. To start a claim for a damaged item:

  1. Email contact@storianow.com.

  2. Subject line: "Damaged Item - Order #[Order Number]".

  3. Attach high-quality photos of the item.

What happens next?

  • We aim to process all requests within 7 working days.
  • If your return or refund request is approved, please contact our customer service team to obtain the correct return address and instructions. Returns sent without prior confirmation may not be accepted.
  • Our production partner will not accept unconfirmed returns.

How long do I have to submit a return or exchange request?

  • Any claims for misprinted/damaged/defective items must be submitted within 48 hours of receiving the product. 
  • For packages lost in transit, all claims must be submitted no more than 5 days after the estimated delivery date.